FAQs
How soon will I receive my order?
All items are available from stock, and the stock indactor is a live qty. Therefore we aim to send out all stock items (which do not require any assembly) the same day if the order is received before 1.00pm. If your order requires assembly and bespoke printing this will take a few days. Please note we will not part ship orders. The whole order will be sent together when the whole order has been completed. If you require orders to be part shipped please place multiple orders.
Why is my size not listed?
The website automatically hides from view items and sizes out of stock on the website of items that are going obsolete. So if the item or size you require is not showing, we're sold out I'm afraid. But please, either find an alternative or check back as stock levels and products are updated hourly. If we are out of stock on our continuing stock there is an `email me when back in stock` button to press and we will do exactly that.
When will you have more stock available?
If an item is out of stock we will clearly indicate if any more stock will be arriving and give an estimated delivery date. if there is no delivery date we will not be replenishing this item.
Can I place my order via telephone / email?
Yes please call our customer services department on 01282 418418.
I have just placed an order can I cancel and or amend it?
If your order has not yet entered the dispatch / picking process, you can cancel by contacting our customer service team by phone on 01282 418418 or email sales@sdlgroupltd.com. Similarly, if your order has not yet entered the despatch / picking process, we can adjust the size or colour ordered.
Under UK Distance Selling laws, you have the right to cancel your contract with us, within 7 working days of receiving your order, but we offer you 14 days to cancel the contract. You will need to advise us of this in writing so we can issue you with a full refund and we would ask you to return the cancelled items to us. For more details please see our returns policy section.
If we do not receive the cancelled items back, we may arrange to have them collected at your cost. If you want to cancel your contract with us, please contact our customer service team who will be happy to help you.
When will I be charged?
Your card will be charged at the time of ordering as part of confirming your order so that it can be passed to Despatch, if you do not have a credit account with us.
Your credit card details are sent directly to our card processor and are NOT stored on our server or database, so even in the unlikely event that our security was ever breached your credit card details would not be compromised.
If you have a credit account with us, Please select the `On Account` option at checkout and we will invoice you when the goods get delivered and payment will be view as per our normal payment terms.
